Returns & Exchanges 

60 days return.

We offer a hassle-free refund policy allowing you to request a refund within 60 days of purchasing one of our garments. Additionally, you have the option to exchange items free of charge within the same 60-day period.

To qualify for a refund or exchange, all returned items must be unused and packed in their original packaging.

Please note that we only accept returns and exchanges for items purchased directly from our online store. If you've purchased your Soomom garments from other distributors or shops, kindly reach out to them directly for return inquiries.

Free shipping on returns & exchanges (Full Price)

At Soomom, we are committed to delivering the ultimate shopping experience.

If for any reason you're not completely satisfied with your purchase, simply return it.

Your satisfaction is our priority, and we stand behind our products 100%.We provide free returns and exchanges for both domestic and international customers.Follow the simple instructions below to return or exchange your garments with ease.

How to make a return or exchange?

Australia

  • Fill up the return form included in your package with name and order number.
  • Put the item(s) back in their original packaging and include the return form.
  • Stick the pre-paid return form included in your package onto it. 
  • Drop the parcel off at your nearest Australia post office.
  • Wait for your refund or for your new piece of kit.
  • Refunds can take up to 10 days after we've received your item.

Rest of the world

  • Send us an email at info@soomom.com with your order number, name, and if you want to exchange or get a refund on your product.
  • Fill up the return form included in your package with name and order number.
  • Put the item(s) back in their original packaging and include the return form.
  • Print the return form we send you by email and tape it to the packaging.
  • Drop the parcel off at your nearest DHL office.
  • Wait for your refund or for your new piece of kit.
  • Refunds/Exchange can take up to 10 days after we've received your item.

ARCHIVE SALES 

  • Consumers are responsible for shipping costs as return labels are not included with archive/promotion products.
  • Return or exchange are not applicable to discounted kits, only store credit will be issued. 

BoXing Day SaleS Terms and Conditions

  • Discount Code Restrictions : During blackout dates, all discount/ambassador codes will be subject to restrictions.
  • Refund Policy : Store credit will be provided for future purchases.
  • Exchange Policy : All purchased items are exchangeable. Customers are responsible for covering freight charges related to exchange requests.
    Please kindly send your parcel back to U5/9 Narabang Way, Belrose NSW 2085 Australia for exchange/refund.
  • Kindly be advised that our warehouse will be temporarily closed from 23/12/2023 to 03/01/2024. We will resume on 04/01/2024, your order will be dispatched promptly following the conclusion of the holiday period. We appreciate your understanding and cooperation during this time.

REFUND

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund/return. If you are approved, your refund will be processed within seven working days.The credit will be applied to your original method of payment and can take up to 10 working days to appear on your statement. 
  • If you are still waiting for a refund, first recheck your bank account. Then contact your credit card company, it may take some time before your refund is officially transferred. Next, contact your bank. Processing time can be long when it comes to refunds. If you’ve done all of this and you still have not received your refund yet, please contact us at info@soomom.com

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