Privacy Policy
SOOMOM GROUP PTY LTD (ABN 33 631 689 408) respects your right to privacy and is committed to protecting the personal information of our customers and website visitors.
We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and, where applicable, other privacy laws including the General Data Protection Regulation (GDPR).
This Privacy Policy explains how we collect, use, disclose and protect your personal information.
1. Personal Information We Collect
The personal information we collect depends on how you interact with SOOMOM and may include:
- Your name
- Email address
- Telephone number
- Shipping and billing addresses
- Account information
- Order and purchase history
- Product sizes and preferences
- Returns, warranty and customer service history
- Marketing preferences
- Payment-related information
- IP address
- Device and browser information
- Website usage and analytics information
- Information you provide when contacting us, entering a promotion or applying to one of our programs
Full payment card details are processed by our payment providers and are not stored directly by SOOMOM.
2. How We Collect Personal Information
We may collect personal information directly from you when you:
- Place an order
- Create an account
- Subscribe to our marketing communications
- Contact our customer service team
- Submit a return, warranty or crash replacement request
- Apply to our Brand Ambassador program
- Participate in a promotion or event
- Interact with our website
We may also collect information automatically through cookies, pixels and similar technologies when you use our website.
Information may also be received from service providers involved in payments, shipping, analytics, advertising and other services used to operate our business.
3. How We Use Personal Information
We may use your personal information to:
- Process and fulfil orders
- Arrange shipping, delivery, returns and exchanges
- Process payments and refunds
- Provide customer service
- Handle warranty and crash replacement requests
- Manage customer accounts
- Send transactional communications such as order confirmations and shipping updates
- Send marketing communications where you have consented to receive them
- Provide information about new products, releases, restocks, promotions and events
- Improve our website, products and customer experience
- Measure website and marketing performance
- Prevent fraud and protect our website and customers
- Comply with legal and regulatory obligations
- Enforce our Terms and Conditions
We do not sell or rent your personal information to third parties for their own marketing purposes.
4. Cookies & Tracking Technologies
SOOMOM uses cookies and similar technologies to operate and improve our website.
These may include:
Necessary cookies
Required for functions such as shopping carts, checkout, account access and website security.
Analytics and performance technologies
Used to understand how customers interact with our website and to improve site performance. This may include Shopify Analytics and Google Analytics.
Advertising and marketing technologies
Used to measure advertising performance and deliver more relevant advertising. This may include technologies provided by Meta and Google.
Where required, you can manage your preferences through the cookie or consent controls available on our website.
You may also configure your browser to refuse or delete cookies. Some website functionality may not operate correctly if necessary cookies are disabled.
5. Disclosure of Personal Information
We may disclose personal information to trusted service providers where necessary to operate our business.
These may include providers involved in:
- Ecommerce and website hosting
- Payment processing
- Shipping and logistics
- Email and marketing communications
- Customer service
- Website analytics
- Advertising measurement
- Fraud prevention
- Information technology and security
Service providers used by SOOMOM may include Shopify, Australia Post, Klaviyo, Google and Meta.
We may also disclose information where required by law or where reasonably necessary to protect the rights, property or safety of SOOMOM, our customers or others.
6. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Our website uses encryption and security measures designed to protect information transmitted through our services.
Payment information is processed by secure third-party payment providers. SOOMOM does not directly store complete payment card numbers.
No online service can guarantee absolute security, but we take reasonable measures to safeguard the information entrusted to us.
7. Access, Correction & Your Privacy Rights
Depending on where you live, you may have rights relating to the personal information we hold about you.
These may include the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw marketing consent
- Object to certain processing
- Request restriction of certain processing
- Request your information in a portable format
Some requests may be subject to legal requirements or exceptions, including obligations requiring us to retain certain transaction records.
To make a privacy request, contact privacy@soomom.com.
8. Marketing Communications
If you have opted in to receive marketing communications, we may send you information about SOOMOM products, releases, promotions, events and other updates.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to orders, accounts, returns or other services you have requested.
9. International Transfers
SOOMOM is based in Australia.
Some of our service providers may process or store information outside Australia, including in the United States, European Union and other jurisdictions.
Where personal information is transferred internationally, we take reasonable steps to work with reputable service providers and protect information in accordance with applicable privacy requirements.
10. Children's Privacy
Our website is not directed at children under 16 years of age, and we do not knowingly collect personal information from children under 16.
If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.
11. Privacy Complaints
If you have a complaint about how we have handled your personal information, please contact us at privacy@soomom.com.
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner or another relevant privacy regulator in your jurisdiction.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or legal obligations.
The current version will be made available on our website.
13. Contact
For questions about this Privacy Policy or to exercise your privacy rights, contact:
Privacy Officer
SOOMOM GROUP PTY LTD
ABN 33 631 689 408
Unit 3, 7/49 Frenchs Forest Road East
Frenchs Forest NSW 2086
Australia
Email: privacy@soomom.com