Shipping

From Sydney to the world, for free.

Due to Australia's current COVID-19 situation, you might experience a slight delay in receiving your products.
To avoid spreading the virus, we will only process orders once a week to prevent travel from and to our storage facility.
We hope you understand our decision and wish to see you on the road soon. If you have any questions, please get in touch at info@soomom.com 

Australia and New Zealand (Via Australia Post)

  • Order over AUD $100 - Free delivery
  • Order under AUD $100 - Flat rate: AUD $10
SAME STATE ( NSW )INTERSTATENEW ZEALAND
  2-5 working daysUp to 6 working days3-10 working days

Shipping to International (Via DHL)

  • Order over AUD $250 ( Euro €120 / USD $140)  - Free delivery
  • Order under AU$250 - Flat rate: AUD $30
  • 5-7 working days delivery via DHL express

Tax And Duty

  • Please note that SOOMOM is not responsible for import taxes and duties. Check with your local custom officer for further information.

Note that any order placed before or during Australian public Holidays and weekends might be delayed. For more information, get in touch at info@soomom.com

Please note: Shipping costs do not include overseas taxes, duties or tariffs and will be payable by the customer (see the guidelines below). Should you or the individual or organisation marked on the shipping address refuse to accept delivery of your order because of duties and taxes payable, we will refund you less the cost of shipping fees charged to us for both the outbound and inbound shipping.

Tax And Duty

Duties and taxes are most typically not included in the price of the goods you purchase online, and might not be included in the overall shipping costs you pay to the online retailer. When purchasing goods online, some or all of these goods may not originate in the country you reside in, therefore are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.
When goods are not shipped domestically or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority stipulates in its regulation.

To ensure the courier can deliver your goods in shortest possible time after entering your country or customs union, pays the customs authority on your behalf for any duties and taxes that are due on the goods. This will streamline the process and ensure your goods get into your hands without further complications.

Once the duties and taxes are fully repaid to the goods will be delivered to you. What is payable, if anything, depends on where the goods are sent from, the type of goods, their transactional value and the weight of the package.

When buying goods online, you should always check whether they are either being sent to your address from:
Your country, another country or outside your country's customs union.

`Note: Different rules apply when buying goods for commercial use.

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