A bad day shouldn't end your kit.
If your SOOMOM garment is damaged during a riding incident within 12 months of purchase, we'll provide discounted replacement support for the affected item. No unnecessary process. Just practical support to help you get back riding.
Three steps from claim to replacement.
Submit the form.
Provide your order details, incident information, and photos of the damaged garment for assessment.
Assessment & approval
Our team reviews each submission directly. Approved claims receive a replacement discount for the same item or closest current equivalent.
Return the damaged garment
We provide a prepaid return label where required. Returned garments are repaired, recycled, or responsibly repurposed whenever possible.
Eligibility requirements.
The Crash Replacement Program is designed to support genuine riding-related incidents while keeping the system sustainable and accessible for the broader riding community.
-
Bought direct from SOOMOMApplicable to purchases made through SOOMOM or authorised retail partners.
-
Within 12 months of purchaseEligibility is calculated from the original order or receipt date.
-
Damaged during riding useApplicable to crash, slide, or riding-related damage sustained while using the garment as intended.
-
One claim per item, per riderEach garment is eligible for one approved replacement claim within the coverage period.
Tell us what happened.
All fields with an asterisk are required.
Claim received.
Reference CR-2026-0000 — we'll be in touch within two business days.