Eligible items may be returned or exchanged within 60 days of delivery. Eligible full-price items may be returned for a refund; sale and clearance items can't be refunded or exchanged, but eligible items can be returned for store credit.

Custom, club and personalised products, and items marked as final sale, are not eligible for change-of-mind returns or exchanges unless faulty.

Full details are on the Returns & Exchanges page.

Visit the Returns & Exchanges portal and enter your order number and email address.

The system guides you through item selection and return lodgement. Eligible Australian full-price returns include a prepaid return label.

The first size exchange on an eligible full-price item is complimentary within Australia.

Exchange requests are subject to stock availability. Additional exchanges may incur return shipping costs.

You can also choose a different colour or style.

Once your return has been received and inspected, we aim to process approved refunds to your original payment method within five business days.

Once issued, bank processing times typically range from one to three business days.

Skip the return portal — email info@soomom.com with photos of the issue and your order number. We'll handle it under warranty, usually within five business days.

Every product page includes a detailed size guide with garment measurements and fit notes.

Most SOOMOM pieces are designed with a performance-oriented fit. Riders between sizes may prefer sizing up for a more relaxed feel.

Most jerseys use a Gendered fit platform.

Bibs, shorts, and chamois-equipped garments are developed separately for men and women, with fit and padding tailored accordingly.

Unisex specific products are clearly labelled throughout the site.

We work primarily with Italian technical fabrics from mills including MITI and Sitip, alongside premium elastic systems from suppliers such as Schoeller.

Fabric composition and performance specifications are listed on each product page.

Cold wash (30°C or below), delicate cycle, mild detergent, and line dry in shade.

Avoid fabric softeners and high heat.

Full care instructions are available on the Care Instructions. page.

Select “Notify Me” on the product page to receive a restock alert by email.

Where possible, restock timing is communicated in advance through email and social channels.

Yes — we run a custom kit program for clubs, teams and brands. Minimum quantities apply. Drop a note to info@soomom.com and we'll send you the kit-builder portal and current lead times.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, PayPal, and Afterpay (Australia).

All transactions are processed securely through Shopify Payments.

Yes. Payments are processed through PCI-compliant providers using encrypted checkout technology.

SOOMOM does not store full payment card details.

Card declines are commonly caused by billing mismatches, insufficient funds, or bank security restrictions.

If the issue persists, contact your bank before retrying the transaction.

Australian prices include GST. International orders may be subject to customs duties, taxes, import fees or other charges imposed by the destination country. These charges are determined by local authorities and are the responsibility of the customer.

No. Guest checkout is always available.

Creating an account allows faster access to order history, returns, and saved details.

Tracking information is emailed once the order is dispatched.

Logged-in customers can also view order status within their account dashboard.

Orders can usually be cancelled before dispatch.

Contact support immediately with your order number. Once shipped, standard returns procedures apply.

Use the “Forgot Password” link on the login page to request a password reset email.

If the email does not arrive, check your spam or promotions folder before contacting support.

You're already in. Every order at soomom.com or in the Shop app earns points, linked to the email you check out with.

Sign in with that email to see and use them. How SOOMOM Rewards works

Sign in and add something to your cart. Your points show just above the checkout button. Choose how many to use (from 100; 100 points = $5) and tap Apply.

Checkout opens with the discount already applied.

Yes. Add your birthday in My account, under Rider profile, and we'll add 200 bonus points on your birthday every year.

For your tier, yes: everything you've spent with us counts straight away.

Points are earned on orders placed after SOOMOM Rewards launched.

No. Points are applied as a discount code and only one code can be used per order, so use whichever saves you more.

The points that order earned come off in proportion to the refund, and any points you used on it go back to your balance the same way. Return the whole order and you get them all back.

The refunded amount no longer counts toward your tier.

Orders at soomom.com and in the Shop app. Gift cards, purchases through other retailers or marketplaces, club and custom kit orders, and exchanges don't earn points.

Points don't expire. Read the full terms