Frequently Asked Questions
We will dispatch your order within 48hrs. Please click here to check the estimated delivery time based on your location.
We offer free shipping for orders over AUD 100 and a flat fee of AUD 9.5 for any delivery to Australia & New Zealand.
For the rest of the world, we offer free shipping for orders over AUD 250 and charge a flat rate of AUD 20 for any lower amount. Click here for more details.
If your order hasn't been processed or dispatched yet, we'll happily change your shipping address. Please contact us as soon as possible by clicking here so we can send your garments to the right cyclist.
You can return all items within 60days of purchase. All returned items must be unused and in their original packaging. For more informations, please check here.
We offer free returns on all items worldwide. For more details on how to get your items back to us, please check here.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Soomom will typically take 3-7 working days to process your refund. However, it may take some time for your credit card company to clear the refund back to your account. Please contact us regarding any issues you have with returns at email@example.com.
We offer free exchange on all items worldwide. For more details on how to get your items back to us, please check here.
Soomom only offers exchanges on similarly priced items. If you wish to exchange your items for a different product, please send them back for a refund and place a new order.
We care about our customers and know that crashes happen. We offer 50% off a fresh Sommom kit if your wheels leave the ground while riding. Check out all the details here.
Yes we do, please see our size guide page
Ask your mom. More seriously, Soomom garments are made of delicate fabrics and require careful maintenance. Please click here for all the details.
Please click here to contact us. We will process your enquiry within 24 hours.
You can simply add the items to your wishlist. We will inform you when we have more stock coming.
Yes, we do. Please click here to contact us for more information.
All items are priced in AUD. If you are buying using another currency, we will convert the price using the FX rate at the time of purchase.
-Credit cards (Visa, MasterCard, American Express)
Soomom is not responsible for any international duties and taxes that may occur. Please check with your local custom officer for details and rules of import.