One year. Built to last.
Every SOOMOM garment is backed by a one-year warranty against manufacturing faults and material defects from the date of purchase. That includes issues relating to fabrics, stitching, seams, and elastics.
If something doesn't perform the way it should, we'll assess it and work toward the best outcome — repair, replacement, or refund where appropriate.
Coverage for manufacturing faults and material defects for twelve months from the original purchase date. Includes fabrics, stitching, seams, and elastics.
| Issue | Covered | Not covered | Notes |
|---|---|---|---|
| Stitching or seam failureSeam separation or construction fault during normal use. | Repair, replacement, or refund assessed case by case. | ||
| Chamois separationPad lifting or separating from bib construction. | Typically treated as a manufacturing issue. | ||
| Elastic or gripper failureStretch, gripper, or waistband failure from workmanship issues | Assessed based on age and condition of garment. | ||
| Print & reflective wearPrint cracks, reflective de-laminates. | Within 12 months & normal use. | ||
| Fabric or material defectsPremature defects relating to approved normal use | Send photos and we'll assess. | ||
| Crash damageTears, abrasions, or impact damage from accidents | Handled separately through the Crash Replacement program. | ||
| General wear & tearFading, stretched grippers, or long-term usage wear. | Normal ageing of garments is not covered. | ||
| Improper washing or careHeat damage, fabric softener, velcro snags, or misuse. | Please follow the garment care instructions provided. |
Three steps. Five business days.
Email info@soomom.com
Send through your order number, proof of purchase, and clear photos of the issue so our team can assess it quickly.
We assess the issue
Every claim is reviewed individually. If needed, we may request the garment be returned for further inspection.
Repair, replace, or resolve
If the issue is confirmed as a manufacturing fault or material defect within the warranty period, we’ll organise the appropriate resolution at no additional cost.
A few details, for completeness.
- Warranty applies to the original purchaser only.
- Claims must be made within one year of the original purchase date.
- Please include proof of purchase with all claims.
- Items damaged through misuse, abuse, improper washing, improper storage, or abnormal wear are not covered.
- All claims are assessed fairly on a case-by-case basis by the SOOMOM team.
- If you're unsure whether your item qualifies, contact info@soomom.com and we'll help assess it.