Out the door fast. Free AU shipping over $150.
Orders placed before 12 PM (AEST) are typically dispatched the same business day from our Sydney warehouse. We ship worldwide with tracked delivery via Australia Post and DHL Express.
Track an order
Have an order number? Enter it below and we'll take you directly to your shipment tracking and delivery status.
Shipping by region, all-in.
Shipping rates are calculated at checkout based on destination and service type. International duties and taxes may apply depending on your country’s import regulations.
| Region | Service | Time | Under $150 | $150 + |
|---|---|---|---|---|
| AustraliaMetro & regional | Standard (AusPost) | 2–4 business days | $12.00 | Free |
| Australia | Express (AusPost) | 1–2 business days | $15.00 | $15.00 |
| New Zealand | Standard (DHL) | 3–6 business days | $40.00 | $40.00 |
| Rest of world | Express (AusPost) | 12–15 business days | $40.00 | $40.00 |
International orders may be subject to local customs duties, taxes, or import fees depending on your country’s regulations. These charges are determined by local authorities and are the responsibility of the customer.
From order to doorstep.
Order received
Confirmation email sent immediately after checkout.
Picked & packed
Orders placed before 12 PM (AEST) are typically dispatched the same business day.
In transit
Tracking details are emailed as soon as your shipping label is scanned.
Delivered
Tracked delivery via Australia Post or DHL Express depending on destination.
Shipping at a glance.
Do you ship to PO boxes?
Yes — Australia Post deliveries can be sent to PO boxes within Australia.
Do you ship internationally?
Yes — we ship worldwide using DHL Express and tracked postal services depending on region.
How long does shipping take?
Australian standard shipping typically arrives within 2–6 business days. DHL Express international delivery times vary by destination.
Can I change my address after ordering?
Contact info@soomom.com as quickly as possible. If your order hasn't been packed yet, we can usually update the shipping details.
Will I receive tracking?
Yes — all orders include tracking. You'll receive your tracking link via email once your parcel is dispatched.
What if my parcel is delayed or lost?
If your tracking hasn't updated for several business days, contact our care team and we'll investigate with the carrier.