60 days, free returns, no fine print.
Start your return or exchange through our self-service returns portal in under three minutes. Eligible returns include free return shipping and free size exchanges. Need help outside the portal? Our care team can assist manually.
60 days
FROM DELIVERY
Free
RETURN SHIPPING
5 days
REFUND PROCESSING
Free
SIZE EXCHANGES
PORTAL BOX
Start in the portal
Enter your order number and email through our self-service returns portal. Eligible items linked to your order will appear automatically.
Select your items
Choose the products you'd like to return or exchange and select your preferred outcome. Need another size? We'll reserve it while your return is in transit.
Generate your label
A prepaid return label is emailed instantly. Repack your items securely and drop the parcel at your nearest post office or carrier drop-off point.
Refund or exchange
Once your return arrives and is approved, refunds are processed within five business days and exchanges are dispatched promptly.
02A Few Things to Note
- Returns and exchanges are available within 60 days of delivery on eligible items.
- The Returns Portal is the fastest way to process refunds, exchanges, and prepaid return labels.
- Items must be unworn, unwashed, and returned in original condition with tags attached.
- Free size exchanges apply to eligible full-price items.
- Clearance items marked 40% off or more are final sale.
- Custom, club, and personalised kit cannot be returned.
- Faulty items and warranty claims are handled manually through our care team.
03Returns FAQ
How do I start a return?
The fastest way is through our self-service Returns Portal. Enter your order number and email to generate a prepaid return label, request an exchange, or process a refund in just a few minutes.
If your item is faulty or your situation falls outside the portal, contact our care team directly.
Can I exchange for a different size?
Yes — free size exchanges are available on eligible full-price items through the Returns Portal. We reserve your replacement while your return is in transit.
My item arrived faulty — what now?
Skip the Returns Portal and contact our care team directly with your order number and photos of the issue. Faulty items are handled separately through our warranty process.
Care team can assist
Start the return
Enter your order number and email below. We'll match you up and pull up the eligible items.
Pick the items
Select what you're returning and why. Need another size? Choose your replacement and we'll reserve it while your return is on the way.
Print the label
A prepaid return label lands in your inbox instantly. Drop the parcel at your nearest post office or carrier drop-off point.
Refund or swap
Refunds are processed within five business days of arrival. Exchanges are dispatched as soon as your return is received and approved.
Find your order.
Your order number is on the confirmation email — it starts with SOM-.
Lost your order number? Get in touch — we'll look it up for you.
The rules, plainly stated.
Yes — returnable
- Unworn, in original conditionTags attached and no signs of riding, washing, or damage.
- Within 60 days of deliveryCounted from the carrier's delivery confirmation date.
- Tried on, not ridden inTry the fit at home first — just don't take it out on the bike.
No — final sale
- Custom & club kitMade-to-order pieces with personalised graphics, names, or sponsor branding.
- Gift cardsNon-refundable, but they never expire.
- End-of-season clearance itemsFinal sale items are clearly marked on-product and at checkout.
First swap is on us.
Got the size wrong? Start an exchange through our Returns Portal and we’ll send out the new size once your return is in transit. Your first size exchange on eligible full-price items is free. Additional exchanges may require return shipping to be covered by the customer.
If your requested size is unavailable, we’ll automatically process a refund instead — no extra step needed.