Returns and Exchange Policy

Returns policy

Our policy lasts 60 days for refund. You can exchange items for free within 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We are happy to offer you our online credit instead. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

We only accept return and exchange items which are purchased from our online shop. If you buy kits from other distributors or shops. Please contact them directly for return. 

我们提供长达60天的无条件退货和长达90天的无条件换货。

 

换货我们只接受换同等价值的商品。如果您要换的商品比原先的商品价格更高,您需要补差价。换货订单运费根据换货订单总金额决定,政策和一个完全新的购买订单一样(提供链接)。

How to make a return or exchange in Australia or New Zealand

-Return:

  1. Submit your return request online by logging in to your account.
  2. Once you receive the return approval, book the returns "here"
  3. Follow the online process to pack your items with the "return form"
  4. Attach the pre-paid return label on your parcel and drop it off at a ParcelPoint store or Post office

-Exchange: 

Soomom only offers our customer exchange different sizes or colours in same style

  1. Submit your return request online by logging in to your account.
  2. Once you receive the return approval, book the exchange "here"
  3. Follow the online process to pack your items with the "return form"
  4. Attach the pre-paid return label on your parcel and drop it off at a ParcelPoint store or Post office
  5. Once we get your items, we will send you the items you wish to swap to. 

International return and exchange 

Except Australia and New Zealand, please lodge your return or exchange via your account . All returns or exchanges must be made within 60 days of your receipt date. We will notify you via email to process return or exchange. 

Refunds  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed within 7 working days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@soomom.com.

Shipping address and cost

Orders from Australia and New Zealand :

Please print your pre-paid label and mail your product to:

SOOMOM GROUP PTY LTD,

Unit 76 / 23 Narabang Way, , Belrose NSW 2085, Australia

To other international orders:

Please print your pre-paid label and mail your product directly back to our warehouse.

Soomom dedicates to provide better e-shop experience and customer service to our customers.  We will offer you the return and exchange for free both domestic and international orders! Simply go to your account to print the label and follow our return instruction for return. 

Shopping

What Shipping Methods Are Available?

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How do I place an Order?

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Payment

What Payment Methods Are Accepted?

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Do You Ship Internationally?

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What Payment Methods Are Accepted?

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Returns

Is Buying On-Line Safe?

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Do I have to pay anything to return my items?

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How do I return an item?

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