Returns & Exchanges
60 days return.
We are happy to refund you up to 60 days after you purchased one of our garments. You can also exchange items for free within 60 days of your purchase.
All returned items must be unused and packed in their original packaging.
We only accept return and exchange on items purchased from our online store.If you have bought your Soomom garments from other distributors or shops, please contact them directly for return.
Free shipping on returns & exchanges (Full Price)
Soomom is dedicated to providing the best shopping experience possible.
Love it or return it.
We want you to be 100% satisfied with our products.
We offer free returns and exchange for our domestic and international customers.
Simply follow the instructions below and return or exchange your garments hassle-free.
How to make a return or exchange?
Australia
- Fill up the return form included in your package with name and order number.
- Put the item(s) back in their original packaging and include the return form.
- Stick the pre-paid return form included in your package onto it.
- Drop the parcel off at your nearest Australia post office.
- Wait for your refund or for your new piece of kit.
- Refunds can take up to 10 days after we've received your item.
Rest of the world
- Send us an email at info@soomom.com with your order number, name, and if you want to exchange or get a refund on your product.
- Fill up the return form included in your package with name and order number.
- Put the item(s) back in their original packaging and include the return form.
- Print the return form we send you by email and tape it to the packaging.
- Drop the parcel off at your nearest DHL office.
- Wait for your refund or for your new piece of kit.
- Refunds/Exchange can take up to 10 days after we've received your item.
ARCHIVE SALES
- Consumers are responsible for shipping costs as return labels are not included with archive/promotion products.
- Return or exchange are not applicable to discounted kits, only store credit will be issued.
Black Friday SaleS Terms and Conditions
- Discount Code Restrictions : During blackout dates, all discount/ambassador codes will be subject to restrictions.
- Refund Policy : Store credit will be provided for future purchases.
- Exchange Policy : All purchased items are exchangeable. Customers are responsible for covering freight charges related to exchange requests.
Please kindly send your parcel back to U5/9 Narabang Way, Belrose NSW 2085 Australia for exchange/refund. - Kindly be advised that our warehouse will be temporarily closed from 25/12/2024 to 05/01/2024. We will resume on 06/01/2024, your order will be dispatched promptly following the conclusion of the holiday period. We appreciate your understanding and cooperation during this time.
REFUND
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund/return. If you are approved, your refund will be processed within seven working days.The credit will be applied to your original method of payment and can take up to 10 working days to appear on your statement.
- If you are still waiting for a refund, first recheck your bank account. Then contact your credit card company, it may take some time before your refund is officially transferred. Next, contact your bank. Processing time can be long when it comes to refunds. If you’ve done all of this and you still have not received your refund yet, please contact us at info@soomom.com