***FAQ1

Delivery

  1. How long will it take?

Ans: We will despatch your order within 48hrs. Please see the below chart for approximately time.

  1. How much is shipping cost?

Ans: We offer free shipping when order over AUD $100.Under AUD$100, we charge a flat rate of AUD$9.5 shipping to Australia and New Zealand. 

For the rest of countries, free shipping if you order over AUD $250. We charge a flat rate of AUD $20 for order under AUD$250. 

  1. Can I change my address after ordering?

Ans: If your order hasn’t been processed or despatched yet, please contact us at info@soomom.com as soon as possible. We are happy to amend your address.  

  1. Why some of orders are shipped from China?

Ans: Soomom seeks the best shipping rate to our customers. Orders from outside of Australia and New Zealand will directly are sent from our warehouse via DHL.

Return 

  1. What is your return policy?

Ans: All items can be returned for refund or exchange within 60 days since you  purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Further information please check here RUTURN POLOCY

  1. How do I make a return?

Ans : Please check here RUTURN AND EXCHANGE POLOCY

  1. How long will it take to make a refund?

Ans: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. SOOMOM will normally take 3-7 working days to process your refund. However, it may depend on different credit card company to clear the refund back to your account. Please contact us if you have any issues to get the payment. 

  1. How do I exchange my items?

Ans: Please check here RUTURN AND EXCHANGE POLOCY

  1. How can I pay the differences when I exchange my orders?

Ans: Soomom only offers our customers to exchange different sizes or colours in the same style. If you wish to exchange other items, please send it back to refund and place an new order.

  1. Do you have a crash replacement policy?

Ans: Please see CRASH REPLACEMENT POLICY

Product

  1. Do you have size guide?

Ans: Please see our SIZE GUIDE PAGE

  1. What are care instruction of Soomom garments?

Ans: Please see our CARE INSTRUCTION

  1. Who can I contact to if I have other enquiries regarding product?

Ans: Please email us at info@soomom.com We will process your enquiries within 24 hours.

  1. Do you offer any custom products?

Ans: Yes we do. Please contact us at info@soomom.com for more information.

  1. The product is out of stock. When will it restock?

Ans: You can simply add the items as wish list. We will inform you once we have more stocks coming.

Payment

  1. What currency can I pay when make an order?

Ans: All items are priced in a base currency of AUD. ??

  1. What payment styles do you accept?

Ans:

-Credit cards (Visa, MasterCard, American Express)

-Pay Pal

-Apple Pay

-Google Pay

-Soomom E-voucher

  1. Will it incur any fees of duty and tax?

Ans: Soomom is not responsible for duties and taxes incurred. Please check with your local custom officer for extra rates.

Shopping

What Shipping Methods Are Available?

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How do I place an Order?

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Payment

What Payment Methods Are Accepted?

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Do You Ship Internationally?

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What Payment Methods Are Accepted?

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Returns

Is Buying On-Line Safe?

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Do I have to pay anything to return my items?

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How do I return an item?

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